Free meal week! we will automatically include a free meal (chef's choice) in every box ordered this week. Orders from Sat. 11/21 through Sat. 11/28 at 11:59pm Pacific time, ship on Tues. 12/1.

Shipping & Delivery FAQs

SHIPPING AND DELIVERY

Where do you deliver?

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We deliver nationwide in the United States via FedEx. If you live in Alaska or Hawaii, you must select expedited shipping at checkout or your order will be cancelled and we'll contact you to re-place it accordingly. Ground orders all ship FREE. Expedited orders have an extra charge.

When do orders ship?

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IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

  • If you order on Sunday, your order ships on Tuesday of the following week.
  • If you order on Monday, your order ships on Tuesday of the following week.
  • If you order on Tuesday, your order ships in one week.
  • If you order on Wednesday, your order ships in 6 days.
  • If you order on Thursday, your order ships in 5 days.
  • If you order on Friday, your order ships in 4 days.
  • If you order on Saturday by 11:59pm, your order ships in 3 days.

NOTE: During warm summer months, our shipping adjusts to a 1-2 day timeframe. During cooler months, shipment timing is 1-3 days via FedEx Ground with the exception of Alaska and Hawaii.

How are the meals delivered?

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We ship via FedEx nationwide delivery across the United States (1-2 days via Ground/Home Delivery during warmer months, 1-3 days via Ground during cooler months). Food is shipped directly to your home via FedEx (within 1-3 days of ship day), nationwide.

How do I dispose of the shipping materials?

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Your Balanced Bites Meals are shipped in biodegradable insulated boxes with custom frozen gel packs which are reusable (dry ice is also added for most of the year).

Shipping box - recycle.
Box liner - remove from the plastic outer cover, compost.
Box liner outer plastic cover - recycling or garbage (depending on your local recycling processing).
Meal containers - recycle.
Meal container cover film - garbage.
Gel packs - reuse or garbage (I am working on more sustainable ideas for ice that will keep food safely frozen for up to 3 days, please contact me if you know of an alternative. Note that dry ice alone will not guaranteed cold/frozen food for more than about the first 24-48 hours.)
is not responsible for food spoilage after the box has been delivered if it is not frozen or refrigerated immediately.

Can I buy Balanced Bites Meals locally anywhere?

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At this time, Balanced Bites Meals are only available to order online to be shipped directly to you.

How long does shipping and delivery take?

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IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

We ship frozen meals via FedEx Ground and based on location will arrive within 1-3 days. Remember, to order to Alaska or Hawaii, expedited shipping must be selected.

Tracking info will be sent to the email with which you ordered, so please be sure you have not entered an incorrect email. We recommend that you head to FedEx.com to sign up for text updates/notifications about your shipments. This is a great feature that FedEx offers and can help you track all shipments to your address as well as leave delivery instructions for drivers.

ROUTE+ Package Protection

What is Route+?

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Route+ is shipping insurance for your purchase. Every order you place with us is insured by Route+.

Route+ protects your purchase in the event of loss or theft, damage, or delayed delivery causing spoiled food, even though shipping carriers don’t!

What does Route+ cover?

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Route+ protects your order against loss or theft, damage, or delayed delivery (delivery after Thursday and food has spoiled).

What are Route's Terms and Conditions?

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Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

How do I file a claim?

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You can file a claim in just a few clicks! Make sure to have the Order # we sent you or the Route Order ID ready to use with the claim form.

Note: We only ship on Tuesdays! Due to our shipping timeline, we highly recommend you request a refund (instead of a re-order) and place a new order yourself while you await your claim resolution. This will ensure your new order goes out with our next Tuesday shipment. 

Re-ordering through Route+ is an option, but claim waiting periods + processing times could result in delayed shipments.

If your package is delivered after Thursday, and food has spoiled (meals are no longer cold) OR if your package was damaged:
  • Claims must be filed within 15 days from the delivery date.
  • Use the link in your confirmation email from Route+, or file your claim online here: https://claims.route.com/.
  • Enter your email address and order number.
  • When prompted choose “Item and Shipping Box are Damaged.”
  • Select each item in your order and upload a screenshot of your FedEx tracking page.
  • Route will send you a confirmation of your claim. Please allow up to 14 days for a resolution.

If your package is stuck in transit or lost (where the status is not “delivered”):
  • Claims must be filed within 30 days from the delivery date.
  • Use the link in your confirmation email from Route+, or file your claim online here: https://claims.route.com/.
  • Enter your email address and order number.
  • When prompted choose “Item Never Showed Up.”
  • Select each item in your order and complete the subsequent steps.
  • Route will send you a confirmation of your claim. Please allow up to 14 days for a resolution.

If your package was marked delivered, but you didn’t receive it/it was stolen:
  • Claims must be filed within 15 days from the package being marked as “delivered.”
  • Orders over $100 USD require a police report. Route+ can assist you with this.
  • Use the link in your confirmation email from Route+, or file your claim online here: https://claims.route.com/.
  • Enter your email address and order number.
  • When prompted choose “Stolen off porch.”
  • Select each item in your order and complete the subsequent steps.
  • Route will send you a confirmation of your claim. Please allow up to 14 days for a resolution.

How long does it take for my claim to be reviewed?

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When you file a claim, it will be reviewed for approval for a reorder or refund within 14 days.

If my claim is approved, when will my order reship?

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In the unfortunate case you have had to make a claim, your claim will be approved within 14 days. Once your claim is approved, Route+ will place a new order on your behalf.

Note: This could bump your new order into our next shipping cycle.

Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Thursday (based on your location).

WHAT IF I HAVE MORE QUESTIONS BEFORE ORDERING? SEND US AN EMAIL TO HELLO@BALANCEDBITES.COM AND WE'LL DO OUR BEST TO HELP YOU OUT!

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I understand that Balanced Bites is not responsible for orders shipped to an incorrectly entered address or food that is not frozen or refrigerated immediately upon delivery.