OUR NEW SUMMER MENU JUST LAUNCHED! Orders placed now through Saturday, 7/11 will ship on Tuesday, 7/14.

Shipping & Delivery FAQs

Shipping and delivery

Where do you deliver?

We deliver nationwide in the United States via FedEx. If you live in Alaska or Hawaii, you must select expedited shipping at checkout or your order will be cancelled and we'll contact you to re-place it accordingly. Ground orders all ship FREE. Expedited orders have an extra charge.

When do orders ship?

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

  • If you order on Sunday, your order ships on Tuesday of the following week.
  • If you order on Monday, your order ships on Tuesday of the following week.
  • If you order on Tuesday, your order ships in one week.
  • If you order on Wednesday, your order ships in 6 days.
  • If you order on Thursday, your order ships in 5 days.
  • If you order on Friday, your order ships in 4 days.
  • If you order on Saturday by 11:59pm, your order ships in 3 days.

NOTE: During warm summer months, our shipping adjusts to a 1-2 day timeframe. During cooler months, shipment timing is 1-3 days via FedEx Ground with the exception of Alaska and Hawaii.

How are the meals delivered?

We ship via FedEx nationwide delivery across the United States (1-2 days via Ground/Home Delivery during warmer months, 1-3 days via Ground during cooler months) Food is shipped directly to your home via FedEx (within 1-3 days of ship day), nationwide.

How do I dispose of the shipping materials?

Your Balanced Bites Meals are shipped in biodegradable insulated boxes with custom frozen gel packs which are reusable (dry ice is also added for most of the year).

Shipping box - recycle.
Box liner - remove from the plastic outer cover, compost.
Box liner outer plastic cover - recycling or garbage (depending on your local recycling processing).
Meal containers - recycle.
Meal container cover film - garbage.
Gel packs - reuse or garbage (I am working on more sustainable ideas for ice that will keep food safely frozen for up to 3 days, please contact me if you know of an alternative. Note that dry ice alone will not guaranteed cold/frozen food for more than about the first 24-48 hours.)
is not responsible for food spoilage after the box has been delivered if it is not frozen or refrigerated immediately.

Can I buy Balanced Bites Meals locally anywhere?

At this time, Balanced Bites Meals are only available to order online to be shipped directly to you.

How long does shipping and delivery take?

IMPORTANT: Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Friday (based on your location).

Every order that comes in after Saturday at 11:59 PST will go into next week’s order and be shipped the next week.

We ship frozen meals via FedEx Ground and based on location will arrive within 1-3 days. Remember, to order to Alaska or Hawaii, expedited shipping must be selected.

Tracking info will be sent to the email with which you ordered, so please be sure you have not entered an incorrect email. We recommend that you head to FedEx.com to sign up for text updates/notifications about your shipments. This is a great feature that FedEx offers and can help you track all shipments to your address as well as leave delivery instructions for drivers.

ROUTE+ Package Protection

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen, damaged, or delayed packages in the unfortunate case that they arise.

What do I get when I insure my order with Route+?

When you add Route+ at checkout, you are purchasing shipping insurance through Route+. Coverage includes lost, stolen, damaged, or delayed packages (delivery after Thursday and food has spoiled).

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

What does Route+ Cover?

Route+ protects your order against loss or theft, damage, or delayed delivery (delivery after Thursday and food has spoiled).

What are Route’s terms and conditions?

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/

How do I file a claim?

If you insured your order with Route+ at checkout, you can file a claim in just a few clicks! Make sure to have the Order # we sent you or the Route Order ID ready to use with the claim form.

Note: We only ship on Tuesdays! Due to our shipping timeline, we highly recommend you request a refund (instead of a re-order) and place a new order yourself while you await your claim resolution. This will ensure your new order goes out with our next Tuesday shipment. 

Re-ordering through Route+ is an option, but claim waiting periods + processing times could result in delayed shipments.

If your package is delivered after Thursday, and food has spoiled (meals are no longer cold) OR if your package was damaged:
  • Claims must be filed within 15 days from the delivery date
  • Use the link in your confirmation email from Route+, or file your claim online here: https://claims.route.com/.
If your package was marked delivered, but you didn’t receive it/it was stolen:
  • Claims must be filed within 15 days from the package being marked as “delivered.”
  • Orders over $100 USD require a police report. Route+ can assist you with this.
  • Use the link in your confirmation email from Route+, or file your claim online here: https://claims.route.com/.
If your package is stuck in transit or lost (where the status is not “delivered”):
  • Claims must be filed within 30 days from the last status update.
  • Use the link in your confirmation email from Route+, or file your claim online here:https://claims.route.com/.

How long does it take for my claim to be reviewed?

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If my claim is approved, when will my reorder ship?

In the unfortunate case you have had to make a claim, your claim will be approved within 24 hours.Once your claim is approved, Route+ will place a new order on your behalf.

Note: This could bump your new order into our next shipping cycle.

Every order that is in by Saturday at 11:59 PST will be shipped from our kitchens on Tuesday to arrive by Thursday (based on your location).

WHAT IF I HAVE MORE QUESTIONS BEFORE ORDERING?

Send us an email to hello@balancedbites.com and we'll do our best to help you out! 

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I understand that Balanced Bites is not responsible for orders shipped to an incorrectly entered address or food that is not frozen or refrigerated immediately upon delivery.

By selecting Route+ at checkout your order will be protected from damage, loss, theft, or spoilage (if delivered after Thursday). Please see our FAQs for full policy coverage details.

I understand that Balanced Bites is not responsible for replacing or refunding orders when Route+ coverage is declined.