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COVID-19 UPDATE: We are open and shipping as-usual. Orders placed now through Saturday, 4/4 at 11:59pm Pacific time will ship on Tuesday, 4/7.

Subscription FAQs

How do I sign up for a meal subscription?

From the One-of-Each Box, Paleo Meal Box, Keto Meal Box, or the Classic Meal Box page, select the option "Subscribe and Never Go Hungry" when adding the box to your cart. Select the delivery frequency from the drop-down box.

How often will my box be delivered?

You can select the frequency that works best for you from the following options: every 1, 2, 3, or 4 weeks.

After your first box, subsequent orders will be charged on Wednesday and will ship the following Tuesday.

When will I be charged for my orders?

You will be charged the day you place your order. For subsequent boxes, you will be charged the Wednesday before it ships.

Can I use Bite Bucks on a recurring Meals subscription?

Bite Bucks will NOT automatically apply to a recurring subscription. In order to use your Bite Bucks as a Meal subscriber, you have a few options:

  • Place a new order of Balanced Bites Meals (for you or for someone else) and apply the points.
  • Pause your subscription and apply the points to a new, one-time order
  • Email us (support@balancedbites.com) and we can help you out!

What meal subscription options are available?

Currently, you can subscribe to the One-of-Each Box, Paleo Meal Box, Keto Meal Box, or the Classic Meal Box.

Can I subscribe to a custom meal box?

At this time, custom meal box subscriptions are not available. If this is something you're interested in, drop us a note (support@balancedbites.com) and we will let you know when we roll it out.

Can I make changes to my subscription order?

Yes, you can! When you create a subscription order, you will be asked to create an account so you can manage your subscriptions. Once you create your account and activate it via email, you can sign in and make changes to your subscription order by selecting "My Account" from the main menu on the left side of the Balanced Bites Meals main menu.

In order to skip a subscription order:

Select "Delivery Schedule" in your Account.
You'll see your delivery schedule, and can skip weeks here.
Note: In order to change the overall frequency that your box will be delivered (every week, two weeks, etc.), you will need to cancel your current subscription and create a new one.
    Note: If you're going to change or cancel your subscription, it needs to be done by Tuesday at 5pm PST the week before your box will ship.

     

    In order to change your subscription order:

    Sign into your Balanced Bites account.
    When you sign in, you will see "Manage Subscriptions" under Account Details on the right side of your screen. Select "Manage Subscriptions."
    In "Manage Subscriptions," you will see your Subscription Orders. You can edit or cancel your current subscriptions here.
    In order to change the box you're subscribed to, you first need to cancel your current your current subscription by selecting "Cancel."
    Fill out your reason for cancelling. Select "Cancel Subscription."
    Next, navigate back to your Subscriptions page. Select "Add Product."

    Select which box you want to subscribe to.
    After you select which box you want, select how often you want to receive it.
      Your new subscription will show up under your Subscriptions.
      Note: If you're going to change or cancel your subscription, it needs to be done by Tuesday at 5pm PST the week before your box will ship. 

      Can I cancel my subscription?

      Yes, you can cancel your subscription. To cancel your subscription, follow these steps:

      Sign into your Balanced Bites account.

      When you sign in, you will see "Manage Subscriptions" under Account Details on the right side of your screen. Select "Manage Subscriptions."

      In "Manage Subscriptions," you will see your Subscription Orders. You can edit or cancel your current subscriptions here.

      In order to change the box you're subscribed to, you will need to cancel your current your current subscription by selecting "Cancel."

      Fill out your reason for cancelling. Select "Cancel Subscription."

      Note: If you're going to change or cancel your subscription, it needs to be done by Tuesday at 5pm PST the week before your box will ship.

      If you have additional questions, email us (support@balancedbites.com) and we'll get back to you ASAP!

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      I understand that Balanced Bites is not responsible for food that is not frozen or refrigerated immediately upon delivery and I will not hold Balanced Bites liable for spoilage.